TalkTalk: Credit where Credit is due
Over the last couple of days, I have had a wonderful experience with TalkTalk Customer Service, overnight I emailed my ADSL settings:
This morning, I received a wonderful reply that:
The secret to success seems to be periodically visiting the top TalkTalk forums where it is rumoured that Level2 TalkTalk Broadband engineers also lurk. In the future, I feel that politely posting questions to this new forum (that I am not connected with) might be read and more importantly solved by well connected readers of the forum.
Upstream Rate (Kbps) 448and politely asked if my downstream margin could be reduced to improve my speed.
Downstream Rate (Kbps) 3648
US Margin 24
DS Margin 13
This morning, I received a wonderful reply that:
I’ve changed your profile to the 9DB SNR margin and you should see a speed improvement at this, I wouldn’t want to try the 6db margin as you may find you get a dropping connection with your line length being 3.1km from the exchange.Sure enough, checking my router statistics this evening:
Upstream Rate (Kbps) 448How about that for service? Brilliant I say.
Downstream Rate (Kbps) 4416
The secret to success seems to be periodically visiting the top TalkTalk forums where it is rumoured that Level2 TalkTalk Broadband engineers also lurk. In the future, I feel that politely posting questions to this new forum (that I am not connected with) might be read and more importantly solved by well connected readers of the forum.
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