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Tuesday, September 26, 2006

PlusNet VIP Treatment for Max Product

PlusNet have around 11k customers in the queue waiting to be upgraded to the BT resold max 8 Mbps product and it is estimated that it will take 8-10 weeks to get rid of the queue given that they are processing 1k orders per week at BT. However, from tomorrow PlusNet are offering a jump the queue option for a £5 fee to be processed within 3 days.

Is it me or does anyone else think this is outrageous? PlusNet have created the queue by not having labour not the customers. In addition, you may actually be at a high place in the backlog queue and was due to be provisioned within 3 days anyway. Finally, you are pushing someone unknown further down the list. Personally, I think this is mean and will attract a lot of controversy.

I also think another cheapskate ISP will be looking on with interest. They have an even bigger queue and a £5 charge for instant provisioning would be a significant amount of revenue. They then could charge the user another, say, £10 to be LLUed with a throttled account and then they charge another £10 to have the speed ramped up to something other than snail pace.